Shipping policy
Shipping Policy
All Nordiko products are handcrafted and shipped from Italy. Please read below for delivery times, costs, and everything you need to know about receiving your order.
Processing time
Orders are processed within 1–3 business days of payment confirmation. During peak periods or for custom items, processing may take up to 5 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping destinations & estimated delivery times
Destination Standard Express
Italy 2–4 business days 1–2 business days
EU (Western Europe) 4–7 business days 2–4 business days
EU (Eastern Europe) 6–10 business days 3–5 business days
United Kingdom 5–8 business days 3–5 business days
USA & Canada 7–14 business days 4–7 business days
Rest of world 10–20 business days 5–10 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or public holidays.
Shipping costs
Shipping rates are calculated at checkout based on destination and order weight. We offer free standard shipping on orders over €150 within the EU.
Customs, duties & taxes
EU orders: All prices include VAT where applicable. No additional customs fees for deliveries within the European Union.
UK orders: Since Brexit, orders to the UK may be subject to import duties and VAT upon arrival. These charges are the responsibility of the recipient and are not included in the order total.
International orders: Customs fees, import duties, and local taxes may apply depending on your country's regulations. Nordiko is not responsible for these charges and cannot predict their amount. Please check with your local customs office before ordering.
Order tracking
Once your order ships, you will receive an email with a tracking number. You can use this to follow your parcel through the carrier's website. If you have not received tracking information within 5 business days of your order, please contact us at info@thenordiko.com.
Lost or delayed orders
If your order has not arrived within the estimated delivery window, please first check your tracking information. If the parcel appears stuck or lost, contact us at info@thenordiko.com and we will open an investigation with the carrier. Claims for lost parcels must be submitted within 30 days of the estimated delivery date.
Damaged in transit
If your order arrives damaged, please photograph the packaging and item and email us within 48 hours of delivery at info@thenordiko.com. We will arrange a replacement or full refund at no cost to you.
Questions? Contact us at info@thenordiko.com — we typically respond within 1 business day.